FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
What areas do you serve?
Our primary service area includes Nassau County, Suffolk County, and all five boroughs of New York City. However, we’re happy to provide transportation beyond these regions upon request. Just give our Reservations Department a call at (866) 982-5065 for custom quotes and availability.
What types of vehicles are available?
Our fleet includes a wide range of clean, luxury vehicles to fit every occasion:
Executive sedans
Stretch limousines
Stretch SUVs
Party buses
Mini buses
Passenger vans
Whether you’re booking for business, a night out, or a large group, we’ve got you covered.
How are your rates structured?
We offer all-inclusive airport transfer pricing and hourly packages based on your vehicle choice and time requirements. Pricing varies depending on location, date, and fleet type. Call our Reservation Team to get a quick quote tailored to your trip.
Are you open on holidays?
Yes, we’re available 24/7, 365 days a year, including all holidays. Executive Limousine is always ready when you need us.
How far in advance should I book?
We recommend booking at least 24 hours in advance to guarantee availability. For last-minute needs, we can often accommodate with as little as two hours’ notice. Just give us a call at (866) 982-5065.
Do you offer child safety seats?
Yes, we provide child safety seats upon request for a flat rate of $20 per seat. You’re also welcome to bring your own, as all our vehicles come with proper seat belts. Be sure to mention this to a Reservation Agent when booking.
Is there a Lost & Found department?
Yes. If you’ve left something behind, contact Customer Service at (866) 982-5065 between 9 AM and 5 PM, Monday through Friday. While we can’t guarantee recovery, we’ll do everything we can to help you locate your belongings.
What is your privacy policy?
We respect your privacy. Your personal information is used solely to confirm your reservations and improve your service experience. With your permission, we may send you updates, promotions, or news but we’ll never share or sell your information.
AIRPORT TRANSFERS
What is a private ride?
A private ride means you’ll have the vehicle all to yourself. No shared passengers, no unnecessary stops. It’s personalized, direct, and tailored to your schedule. We also offer a 15-minute grace period on all private rides in case you need a little extra time.
Why do you recommend early pickup times for departures?
Airport security procedures have changed dramatically since 9/11. Delays from weather, traffic, or long TSA lines can happen without warning. To make sure you never miss your flight, we follow Department of Aviation guidelines and recommend early departures for peace of mind.
What if my flight is delayed?
No worries. We track all incoming flights in real time. If your arrival is delayed, we’ll automatically adjust your pickup schedule. You do not need to call us if your flight is simply running late.
However, if your flight number changes or you’re rebooked onto a different flight, please let us know right away so we can update your reservation.
Will your driver help with luggage?
Absolutely. Our professional chauffeurs are always happy to assist with loading and unloading your bags, and they’ll bring them right to your front door or terminal entrance.
Do you meet passengers inside the airport?
Yes. We offer multiple pickup options:
Curbside pickup
Meet-and-greet at baggage claim
On-site group coordination for large parties or corporate events
Just give us a call at (866) 982-5065 to customize your airport pickup service.
RATES & BILLING
What is your cancellation policy?
For sedan reservations, cancellations made less than six hours before pickup will result in a 100% cancellation fee. For SUVs and limousines, we require at least 24 hours’ notice, and specialty vehicles may require more. Please speak with a Reservation Agent for full cancellation terms based on your booking.
What credit cards do you accept?
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.
Why do you ask for a credit card when I book?
Your credit card is used to secure your reservation, but it won’t be charged until the day before your scheduled trip. If the reservation isn’t cancelled according to our policy, the card on file will be charged.
Can I pay with a different card or method?
Yes! The credit card used to hold your reservation does not have to be the same card you use for final payment. You can pay using any preferred method at the time of service.
Do I need an account to make a reservation?
Yes, you’ll need to create an account and provide a valid credit card to guarantee your trip. This ensures we can confirm and manage your booking efficiently.
How do I request a duplicate receipt?
Need another copy of your receipt? Just contact our Accounting Department at (866) 982-5065. We’ll gladly email or fax it to you.
Why are the billing dates different from my travel dates?
Because we do not process credit card payments inside our vehicles, charges are posted after your trip is closed out by our Accounting Department, typically within three business days of your ride.
Why was I charged more than my quote?
Quotes are based on the information you provide at the time of booking. If your service included extra stops, extended time, waiting periods, or upgrades, those may result in additional charges.
If something doesn’t look right, call (866) 982-5065 and our team will happily review your billing.