Frequently Asked Questions

Our primary service area includes Nassau County, Suffolk County, and all five boroughs of New York City. We are also happy to provide transportation beyond these regions on request. Call our Reservations Department at 631-213-6505 for custom quotes and availability.

Our fleet includes a wide range of clean, luxury vehicles to fit every occasion:

• Executive sedans
• Stretch limousines
• Stretch SUVs
• Party buses
• Mini buses
• Passenger vans

Whether you are booking for business, a night out, or a large group, we have a vehicle that fits.

We offer all-inclusive airport transfer pricing and hourly packages based on your vehicle choice and time requirements. Pricing varies depending on location, date, and fleet type. Call our reservation team to get a quick quote tailored to your trip.

Yes, we are available 24/7, 365 days a year, including all holidays. Executive Limousine is always ready when you need us.

We recommend booking at least 24 hours in advance to guarantee availability. For last-minute needs, we can often accommodate with as little as two hours' notice. Just give us a call at 631-213-6505.

Yes, we provide child safety seats on request for a flat rate of $20 per seat. You are also welcome to bring your own, as all our vehicles come with proper seat belts. Be sure to mention this to a reservation agent when booking.

Yes. If you have left something behind, contact customer service at 631-213-6505 between 9 AM and 5 PM, Monday through Friday. While we cannot guarantee recovery, we will do everything we can to help you locate your belongings.

We respect your privacy. Your personal information is used solely to confirm your reservations and improve your service experience. With your permission, we may send you updates, promotions, or news, but we will never share or sell your information.

A private ride means you have the vehicle all to yourself. No shared passengers, no unnecessary stops. It is personalized and direct, tailored to your schedule. We also offer a 15-minute grace period on all private rides in case you need a little extra time.

Airport security procedures have changed dramatically since 9/11. Delays from weather, traffic, or long TSA lines can happen without warning. To make sure you never miss your flight, we follow Department of Aviation guidelines and recommend early departures for peace of mind.

No worries. We track all incoming flights in real time. If your arrival is delayed, we will automatically adjust your pickup schedule. You do not need to call us if your flight is simply running late.

If your flight number changes or you are rebooked onto a different flight, please let us know right away so we can update your reservation.

Absolutely. Our professional chauffeurs are always happy to assist with loading and unloading your bags, and they will bring them right to your front door or terminal entrance.

Yes. We offer multiple pickup options:

• Curbside pickup
• Meet-and-greet at baggage claim
• On-site group coordination for large parties or corporate events

Just give us a call at 631-213-6505 to customize your airport pickup service.

For sedan reservations, cancellations made less than six hours before pickup will result in a 100% cancellation fee. For SUVs and limousines, we require at least 24 hours' notice, and specialty vehicles may require more. Please speak with a reservation agent for full cancellation terms based on your booking.

We accept all major credit cards: Visa, MasterCard, American Express, and Discover.

Your credit card is used to secure your reservation, but it will not be charged until the day before your scheduled trip. If the reservation is not cancelled according to our policy, the card on file will be charged.

Yes. The credit card used to hold your reservation does not have to be the same card you use for final payment. You can pay using any preferred method at the time of service.

Yes, you will need to create an account and provide a valid credit card to guarantee your trip. That way we can confirm and manage your booking efficiently.

Need another copy of your receipt? Contact our accounting department at 631-213-6505. We will gladly email or fax it to you.

Because we do not process credit card payments inside our vehicles, charges are posted after your trip is closed out by our accounting department, typically within three business days of your ride.

Quotes are based on the information you provide at the time of booking. If your service included extra stops, extended time, waiting periods, or upgrades, those may result in additional charges. If something does not look right, call 631-213-6505 and our team will review your billing.